How to navigate Tokyo's train and subway system
Buy a digital Suica or Pasmo card on your iPhone's Apple Wallet to tap through ticket gates seamlessly. Use the Google Maps app to find your exact platform number, train line color, and exit number for every trip.
- Get a digital IC card. Open Apple Wallet, tap the plus sign, select 'Transit Card,' and choose Suica or Pasmo. Add a balance of at least 2,000 yen using your credit card. If you are on Android, you will need to buy a physical 'Welcome Suica' card at the airport's JR East Service Center.
- Use Google Maps for routing. Input your destination into Google Maps. It will tell you which train line (represented by color/symbol) to take, the price, and—crucially—which platform (e.g., Platform 3) to stand on.
- Locate the correct platform. Follow the color-coded signs in the station that match your train line. Before entering the platform, verify the destination name displayed on the electronic boards to ensure the train is heading in your direction.
- Exit via the right gate. Tokyo stations are massive. Look for the 'Exit' signs inside the station that list your specific building or landmark. If you exit from the wrong gate, you could be a 15-minute walk away from your destination.
- Do I need a JR Pass?
- Almost certainly not. The JR Pass price increased significantly in 2023. Unless you are taking multiple long-distance Shinkansen trips across the country within 7 days, it is cheaper to pay-as-you-go.
- Are the trains open 24/7?
- No. Tokyo trains typically stop running between 12:30 AM and 5:00 AM. If you miss the last train, your only options are a taxi (expensive) or staying in a manga cafe.
- Is it okay to talk on the phone on the train?
- No. It is considered rude. Keep your phone on 'manner mode' (silent) and avoid taking calls.