Is it okay to use first names?

No. Use titles (Mr., Mrs., Dr.) and surnames until you are explicitly invited to use first names.

How do I get around for meetings?

Use ride-hailing apps like Uber or Little. Do not attempt to navigate public transport (matatus) for business meetings as they are unreliable for schedules.

Navigating Business Culture in Nairobi

Business in Nairobi is relationship-driven, meaning you must prioritize face-to-face meetings and informal rapport over aggressive timelines. Always allow for 'Kenyan time,' where meetings may start 15 to 30 minutes late, and dress in formal business attire to show respect.

Master the greeting. Handshakes are the standard, but they are often softer and longer than in the West. Always use your right hand, and offer a polite 'Jambo' or 'Habari' to show cultural awareness.
Prioritize small talk. Never dive straight into business. Spend the first 10-15 minutes discussing family, the weather, or your journey to Nairobi. This builds the trust required to seal a deal.
Dress for the role. Nairobi is a conservative business environment. Men should wear a suit and tie; women should wear professional, modest business attire. Looking 'put together' is equated with professionalism.
Manage the clock. While you should always be on time, expect your local counterparts to be slightly delayed due to traffic or prior meetings. Do not show frustration; use the wait time to network with assistants or staff.

Is it okay to use first names?: No. Use titles (Mr., Mrs., Dr.) and surnames until you are explicitly invited to use first names.
How do I get around for meetings?: Use ride-hailing apps like Uber or Little. Do not attempt to navigate public transport (matatus) for business meetings as they are unreliable for schedules.