How to Use Taxis and Ride-Hailing Services Safely in Mexico City

Avoid hailing taxis on the street at all costs; instead, use ride-sharing apps like Uber or Didi for safety and fixed pricing. If you must use a taxi, only take 'sitio' taxis from established stands or hotel lobbies.

  1. Download and set up apps before arrival. Install Uber and Didi on your phone while still at home. Link a credit card so you don't have to worry about cash or language barriers regarding payment.
  2. Use 'Sitio' taxis if apps are unavailable. If you are at a hotel or restaurant, ask the front desk or staff to call a 'sitio' taxi for you. These are radio-dispatched taxis from a specific location and are significantly safer than random street-hailing.
  3. Verify your driver and vehicle. Before entering an Uber or Didi, check that the license plate, car model, and driver's face match the app exactly. Always sit in the back seat and keep the windows up for security.
  4. Share your trip status. Use the 'Share Trip' function in your ride-sharing app to send your real-time GPS location to a friend or family member.
Is it safe to hail a taxi on the street in Mexico City?
No. Never hail a taxi from the street, especially at night. There is a risk of 'express kidnappings' or overcharging.
Does Uber work at Mexico City International Airport (AICM)?
Yes, but with restrictions. Uber drivers cannot pick up directly at the main arrivals curb. You will be directed to a specific pickup point, usually on the upper level or a nearby parking garage exit.
Should I tip my Uber driver?
Tipping is appreciated but not mandatory in Mexico. A tip of 10-15 pesos per ride is generous and helps with high gas prices.