Navigating Nairobi's Matatu Network Like a Local
Navigating Nairobi by matatu requires identifying the right route number, signaling the driver with a specific hand gesture, and carrying exact small-denomination cash. You pay the conductor once seated, and always alert them to your stop at least two blocks in advance.
- Find the correct stage. Matatus don't use stops like city buses. They depart from designated 'stages' or 'termini' within the CBD (Central Business District), such as Odeon, Kencom, or Tea Room. Ask locals which stage serves your destination to avoid boarding a vehicle headed in the wrong direction.
- Identify the route. Every matatu has a route number painted on its side or displayed on the windshield. If you aren't sure, stand at the stage and ask, 'Is this going to [destination]?'
- Board and signal. If you are hailing a matatu mid-route, use a quick downward hand gesture to signal the driver. Once it pulls over, jump in quickly as they rarely wait for more than a few seconds.
- Payment etiquette. Keep your money ready in small bills (50, 100, or 200 KES). The conductor (often called a 'manamba') will approach you shortly after departure. Hand over the fare; if you need change, clarify this immediately.
- Requesting your stop. When you are near your destination, call out 'Shuka!' (I'm getting off) or 'Kona!' (at the corner). In some matatus, tapping the ceiling twice is a universal sign to stop.
- Are matatus safe for tourists?
- They are safe if you are vigilant. Avoid taking them late at night when you are unfamiliar with the route. Stick to day travel and keep your bags on your lap at all times.
- How do I know where the matatu goes?
- The route number is painted on the side. If in doubt, ask the conductor standing by the door before you board; they will tell you exactly where they are heading.
- Should I tip the conductor?
- No, tips are not expected. Simply pay the fare requested and ensure you get your change back before exiting.