Is punctuality expected?

You should be on time, but be prepared for your counterparts to be slightly late due to traffic or prior meetings. Do not show frustration; it is considered unprofessional.

Should I bring gifts?

Small gifts are appreciated once a relationship is established. Avoid alcohol or leather products unless you know the recipient's dietary and religious preferences.

How do I address colleagues?

Use professional titles like 'Mr.', 'Ms.', or 'Dr.' followed by the surname until invited to use first names. Do not use first names immediately.

Navigating Business Culture and Etiquette in India

To succeed in Indian business, prioritize building a personal relationship before discussing transactional details. Always maintain professional modesty, use formal address, and prepare for a non-linear approach to decision-making and time.

Master the greeting. Use a handshake, but keep it light. If you are meeting someone of the opposite gender in a conservative setting, wait to see if they initiate. 'Namaste' with a slight bow is always respectful and appropriate.
Respect the hierarchy. India is a high-power-distance culture. Decisions are rarely made by the person you are talking to; they are made by the most senior person in the room. Address the most senior person first and show them the highest level of deference.
Understand 'Yes'. In India, 'yes' is often a way of showing they are listening to you, not necessarily that they agree or that a task will be completed. Listen for nuances. If someone says 'we will try' or 'I will look into it,' do not assume it is a guaranteed commitment.
Dress formally. Business attire in India is conservative. For men, a suit and tie are standard in cities like Mumbai or Delhi. For women, professional business attire that covers shoulders and knees is the baseline requirement.
Handle business cards properly. Exchange cards using your right hand only. Take a moment to read the card carefully before putting it away; never shove it immediately into a back pocket.

Is punctuality expected?: You should be on time, but be prepared for your counterparts to be slightly late due to traffic or prior meetings. Do not show frustration; it is considered unprofessional.
Should I bring gifts?: Small gifts are appreciated once a relationship is established. Avoid alcohol or leather products unless you know the recipient's dietary and religious preferences.
How do I address colleagues?: Use professional titles like 'Mr.', 'Ms.', or 'Dr.' followed by the surname until invited to use first names. Do not use first names immediately.