Can I get a refund if I can't travel because of an emergency?

Most tickets are non-refundable. However, if you have travel insurance, you may be able to file a claim. If you don't have insurance, ask the airline for a flight credit, which is often easier to obtain than a cash refund.

Is it better to cancel or change the flight?

If you are unsure when you can travel again, cancel the flight to retain the value as a flight credit. If you know exactly when you need to be at your destination, change the flight to lock in the new travel dates immediately.

Changing your flight at the last minute during an emergency

To change a flight during an emergency, prioritize contacting the airline via their official mobile app or a DM on X (Twitter) rather than waiting on hold for a call center. If you are at the airport, go directly to the service desk of your specific airline; do not wait in the general ticketing line if a priority desk exists.

Check the airline's 'Manage Booking' portal first. Before calling, log into the airline's website or app. Many airlines allow same-day confirmed changes for a flat fee or fare difference without speaking to an agent. This is the fastest way to secure a new seat.
Utilize social media support. Airlines often have dedicated social media support teams on X (formerly Twitter) that respond much faster than phone support. Send a direct message with your confirmation number and the nature of your emergency. Mention if you are currently at the airport.
Use the 'call-back' feature. If you must call, avoid sitting on hold for hours. If the airline offers a call-back option, select it. If not, try calling the airline's international office in a time zone where it is currently nighttime, as those agents are often less busy.
Ask for 'Bereavement' or 'Compassion' fares. If your emergency involves a death or serious illness in the immediate family, ask the agent if they offer compassion fares. You will likely need to provide documentation (like a death certificate or doctor's note) later to verify the emergency and receive a potential partial refund or fee waiver.
Check alternative routes. If your direct flight is sold out, search for connecting flights. It is better to get home with a layover than to be stuck at the airport for an extra day.

Can I get a refund if I can't travel because of an emergency?: Most tickets are non-refundable. However, if you have travel insurance, you may be able to file a claim. If you don't have insurance, ask the airline for a flight credit, which is often easier to obtain than a cash refund.
Is it better to cancel or change the flight?: If you are unsure when you can travel again, cancel the flight to retain the value as a flight credit. If you know exactly when you need to be at your destination, change the flight to lock in the new travel dates immediately.