Mastering the Japanese Konbini: A Tokyo Survival Guide
Use 7-Eleven, Lawson, and FamilyMart for high-quality meals, essential banking, and shipping services. Treat them as your base of operations for everything from late-night snacks to printing travel documents.
- Navigate the checkout. Bring your items to the counter. If you have a loyalty card, scan it first. If not, the clerk will ask if you have one; a polite 'iie' (no) or a shake of the head suffices. Pay using a Suica/Pasmo card or cash by placing it on the plastic tray provided, not directly into the clerk's hand.
- Heat up your food. If you buy a bento or frozen meal, the clerk will ask if you want it warmed ('atame masu ka?'). Say 'hai' (yes). They will handle the microwave settings based on the specific meal type.
- Use the ATM and Print station. Look for the ATM in the corner—they accept international debit and credit cards for yen withdrawals. For printing, download the 'Net Print' app, upload your PDF, and enter the generated code into the multi-function copier machine near the entrance.
- Manage your trash. Most konbini have recycling bins outside or inside. If you buy items there, use their bins. Never leave trash from elsewhere; it is considered rude and creates a mess.
- Are konbini open 24 hours?
- Yes, almost all 7-Eleven, Lawson, and FamilyMart locations in Tokyo operate 24/7.
- Can I use my credit card at the register?
- Yes, most locations now accept international credit cards and contactless payments like Apple Pay, but always carry some yen just in case.
- Do konbini sell alcohol?
- Yes, they stock beer, chu-hi (canned cocktails), and sake. You must be 20 years old to purchase, and you may be asked to tap a button on the screen at checkout to confirm your age.