Navigating Luxury Arrival and Immigration at Singapore Changi Airport

To experience a luxury arrival in Singapore, book the JetQuay CIP Terminal service to bypass main terminal queues. You will be met at the airbridge by a personal concierge who handles your immigration clearance and baggage while you relax in a private lounge.

1. Book your CIP service. Contact the JetQuay CIP Terminal at least 72 hours before arrival. You must provide your flight details, passport copies, and SG Arrival Card confirmation.
2. Meet your concierge. Look for a staff member holding a sign with your name at the aerobridge gate immediately upon deplaning. They will escort you via electric buggy to the private terminal.
3. Clear immigration privately. Wait in the private lounge while your passport is processed by customs officials within the terminal. You do not need to stand in the public immigration queues.
4. Retrieve baggage. Your luggage will be collected from the carousel by the concierge team and delivered directly to your waiting limousine or transport.

Is JetQuay available for all airlines?

Yes, it is independent of the airline, but you must ensure your flight arrives at Changi Terminal 1, 2, or 3 for full access.

Does this replace the need for a passport?

No, you must present your physical passport to the concierge upon arrival.