Is it safe for tourists to use matatus?

Yes, during daylight hours. Use reputable routes and keep your belongings secured in your lap. Avoid using your phone near the window while the vehicle is stopped.

Do I need to buy a ticket in advance?

No. You pay the conductor directly in cash once you are onboard.

How do I know which matatu to take?

The destination is usually written on the side of the vehicle, and the conductor will be shouting the major stops along the route as they approach the stage.

Navigating Nairobi's Matatu System

To ride a matatu, stand at a designated stage, flag down a bus or van going your way, and pay the conductor in cash once you are seated. Always keep small denominations on hand and be prepared for loud music and tight seating.

Identify your route and stage. Use Google Maps to find the general direction of your destination, but rely on locals or conductors at major stages (like Odeon or Kencom) to confirm the specific matatu route number.
Flag it down. Stand at a marked 'stage' (bus stop). If you see a matatu approaching with a conductor hanging out the door shouting your destination, wave your hand clearly to signal them to stop.
Board and pay. Hop in quickly. Once the vehicle starts moving, the conductor will come around to collect the fare. Hand over exact change if possible.
Signal your stop. When you are a block away from your stop, tell the conductor 'Shuka hapa' (get off here) or simply tap the ceiling or window frame to alert the driver.

Is it safe for tourists to use matatus?: Yes, during daylight hours. Use reputable routes and keep your belongings secured in your lap. Avoid using your phone near the window while the vehicle is stopped.
Do I need to buy a ticket in advance?: No. You pay the conductor directly in cash once you are onboard.
How do I know which matatu to take?: The destination is usually written on the side of the vehicle, and the conductor will be shouting the major stops along the route as they approach the stage.