Is it safe to take a taxi from the airport?

Official taxis are available, but they are expensive and often do not use meters. Ride-hailing apps like Uber are safer and significantly cheaper.

Can I take the bus into town?

Public matatus (minibuses) run from the airport area to downtown, but they are not recommended for visitors carrying luggage or those unfamiliar with the city's complex transit routes.

Should I exchange money at the airport?

It is better to use an ATM inside the arrivals hall to withdraw Kenyan Shillings. Avoid airport exchange bureaus, which often have poor rates.

Getting from Jomo Kenyatta International Airport (NBO) to downtown Nairobi

The most reliable way to reach downtown Nairobi is by pre-arranged hotel transfer or using a ride-hailing app like Uber or Bolt. Allow 45 to 90 minutes for the trip depending on the time of day, as Nairobi traffic can be severe.

Pre-book your transport. Avoid the taxi drivers waiting outside the arrivals terminal. Pre-arrange a pickup with your hotel or book a reliable private transfer service at least 24 hours in advance.
Use ride-hailing apps. Uber and Bolt operate at Jomo Kenyatta (NBO). Open the app once you have cleared customs. Follow the signs to the 'App-Based Taxi' pickup zone in the parking garage, as drivers are not allowed to pick up directly at the arrivals curb.
Clear the security gate. All vehicles entering and exiting the airport are subject to security screening. Be prepared to show your passport to the security personnel at the airport exit gates.
Navigate the traffic. Nairobi traffic is notorious. If you are arriving during morning (7:00 AM – 9:30 AM) or evening (4:30 PM – 7:30 PM) rush hours, double your estimated travel time.

Is it safe to take a taxi from the airport?: Official taxis are available, but they are expensive and often do not use meters. Ride-hailing apps like Uber are safer and significantly cheaper.
Can I take the bus into town?: Public matatus (minibuses) run from the airport area to downtown, but they are not recommended for visitors carrying luggage or those unfamiliar with the city's complex transit routes.
Should I exchange money at the airport?: It is better to use an ATM inside the arrivals hall to withdraw Kenyan Shillings. Avoid airport exchange bureaus, which often have poor rates.