Is it rude to decline tea or coffee?

Yes. If offered tea, coffee, or water, accept it. You don't have to finish it, but refusing hospitality is seen as rejecting the relationship.

What should I wear for meetings?

Professional business attire is expected. For men, a suit and tie; for women, a formal pant suit or a modest dress that covers the shoulders and knees.

Should I bring small gifts?

It is not required for a first meeting, but a high-quality box of chocolates or a small gift from your home country is a classy touch for long-term partners.

Navigating Business Etiquette in Mumbai Meetings

To succeed in Mumbai, prioritize building personal rapport before jumping into business, maintain a formal but warm demeanor, and always practice extreme patience with scheduling. Success here is built on relationships, not just the strength of your presentation.

Master the greeting. A firm handshake is standard for both men and women. If you are meeting someone of a more traditional background, a slight nod or a 'Namaste' (palms pressed together) is a respectful gesture, but wait for them to initiate it if you are unsure.
Embrace the 'relationship-first' approach. Do not dive straight into the agenda. Spend the first 10-15 minutes discussing family, the city, or travel. Showing genuine interest in your host’s background builds the trust necessary to close a deal later.
Respect the hierarchy. Mumbai business culture is hierarchical. Defer to the most senior person in the room for final decisions. If you are the senior person, be prepared to provide clear, decisive direction.
Navigating 'Yes'. In India, 'yes' can sometimes mean 'I hear you' or 'I understand' rather than 'I agree.' Pay attention to body language and ask clarifying questions if you feel there is ambiguity regarding a commitment.
Be patient with time. While you should be punctual, understand that Mumbai traffic can make even a 5km commute take an hour. If your counterpart is 15 minutes late, do not take it as a sign of disrespect; stay composed and gracious.

Is it rude to decline tea or coffee?: Yes. If offered tea, coffee, or water, accept it. You don't have to finish it, but refusing hospitality is seen as rejecting the relationship.
What should I wear for meetings?: Professional business attire is expected. For men, a suit and tie; for women, a formal pant suit or a modest dress that covers the shoulders and knees.
Should I bring small gifts?: It is not required for a first meeting, but a high-quality box of chocolates or a small gift from your home country is a classy touch for long-term partners.