Should we change money at the airport?

Avoid changing large amounts of cash at the airport kiosks as the rates are poor. Change only what you need for a taxi or small tips, and use ATMs in the city for better rates.

How do we find our driver?

Ask your hotel or tour operator to provide the driver's name and vehicle license plate number in advance. Look specifically for your name on a sign at the designated meeting point.

Is it safe to walk outside the airport?

No. Always arrange a private transfer or official airport taxi. Do not walk out of the terminal grounds to find cheaper transport.

Navigating Nairobi Jomo Kenyatta Airport Arrivals: A Step-by-Step Guide

Arriving at Jomo Kenyatta International Airport (NBO) is straightforward if you have your eTA approved and printed before landing. Follow the clearly marked signs for arrivals, complete your immigration checks, and ensure you arrange transport through a reputable pre-booked service rather than accepting offers from unofficial drivers.

Prepare your documentation. Before you leave the plane, have your printed Kenyan eTA (Electronic Travel Authorization) and your passport ready. Digital copies can fail if your phone battery dies or the Wi-Fi is spotty.
Navigate immigration. Follow the 'Arrivals' signs toward Immigration. Join the queue for 'Visitors.' If you are traveling as a couple, move through the queue together; officials generally allow couples to approach the desk as a pair.
Collect baggage and customs. After clearing immigration, pick up your bags at the carousel. You will pass through a customs X-ray check. Keep your luggage receipts handy, as security sometimes asks to see them.
Exit to the arrivals hall. Once you exit the customs hall, you will enter the chaotic Arrivals area. Avoid the aggressive 'taxi' solicitors inside the terminal. Only exit toward the area where your pre-booked driver is waiting with a name sign.

Should we change money at the airport?: Avoid changing large amounts of cash at the airport kiosks as the rates are poor. Change only what you need for a taxi or small tips, and use ATMs in the city for better rates.
How do we find our driver?: Ask your hotel or tour operator to provide the driver's name and vehicle license plate number in advance. Look specifically for your name on a sign at the designated meeting point.
Is it safe to walk outside the airport?: No. Always arrange a private transfer or official airport taxi. Do not walk out of the terminal grounds to find cheaper transport.