How to claim compensation for flight delays
You are entitled to compensation if your flight is delayed by more than three hours due to issues within the airline's control. Under regulations like EU261 or UK261, you can claim up to €600 depending on the flight distance and length of the delay.
- Confirm the cause of the delay. Ask the gate agent for the specific reason for the delay. You are only entitled to monetary compensation for 'controllable' issues like mechanical problems or crew scheduling. 'Extraordinary circumstances' like severe weather or air traffic control strikes exempt the airline from paying.
- Document everything. Keep your boarding pass and a digital copy of your ticket. Take a photo of the flight departure board showing the delay time, and request a written statement from the airline confirming the delay length and reason.
- Know your right to care. If your delay is over 2 hours, the airline must provide food and drink vouchers, access to phone calls or emails, and hotel accommodation plus transport if the delay requires an overnight stay.
- Submit a formal claim. Do not accept 'travel vouchers' at the gate if you want cash. Go to the airline’s website, find their official 'Compensation' or 'Claim' page, and submit your request citing your flight number and the regulation (e.g., EU261).
- Can I claim if the delay was caused by weather?
- No. Weather is considered an 'extraordinary circumstance' and airlines are not legally required to pay cash compensation for these delays.
- How long do I have to file a claim?
- In most EU jurisdictions, you have up to 3 years to file a claim for a flight delay, though laws vary by specific country.
- Should I accept the airline's offer of flight vouchers?
- Only if you want them. Accepting a voucher often includes signing a waiver that prevents you from later claiming the cash compensation you are legally entitled to.