How to Handle a Medical Emergency Abroad

Stay calm, call local emergency services first, then contact your travel insurance. Keep your passport, insurance card, and emergency contacts accessible at all times. Document everything for insurance claims.

  1. Call emergency services immediately. Dial the local emergency number (112 in EU, 911 in North America, varies elsewhere). If language is a barrier, say 'English please' or use translation apps. Give your exact location using GPS coordinates or nearby landmarks.
  2. Contact your travel insurance. Call the 24-hour emergency assistance number on your insurance card. They can arrange direct billing, find English-speaking doctors, and coordinate medical evacuations if needed. Do this even while waiting for local help.
  3. Gather essential documents. Have your passport, insurance card, and any medical history or prescription lists ready. Take photos of these documents with your phone as backup. If traveling with others, make sure they know where these items are.
  4. Communicate your medical history. Write down allergies, medications, and medical conditions in the local language before you travel. Use Google Translate or medical translation cards. Show these to medical staff along with any prescription bottles.
  5. Document everything. Keep all medical receipts, reports, and documentation. Take photos of prescriptions and treatment records. Get copies of any hospital discharge papers. You'll need these for insurance reimbursement.
  6. Notify your emergency contacts. Call family or designated emergency contacts as soon as you're stable. Share your location, situation, and next steps. If you can't call, have someone at the hospital do it for you.
What if I don't speak the local language during an emergency?
Point to your medical information card, use translation apps like Google Translate's camera feature for signs, or ask for 'English doctor please.' Most hospitals in tourist areas have English-speaking staff. Your embassy can also provide translation assistance.
Will my health insurance from home work abroad?
Usually no. Most domestic health insurance has limited or no international coverage. That's why travel insurance with medical coverage is essential. Some credit cards include basic travel medical insurance, but check the coverage limits and exclusions.
How do I find a good hospital in an emergency?
Call your travel insurance first - they have networks of approved facilities. In major cities, look for international hospitals or those affiliated with global chains like Bumrungrad or Johns Hopkins. Your country's embassy maintains lists of recommended medical facilities.
What if I need prescription medications refilled abroad?
Bring extra supply and prescription letters from your doctor. Many countries won't recognize foreign prescriptions, so you may need to see a local doctor. Keep medications in original bottles with pharmacy labels to avoid customs issues.